Tell people what to buy [PMP #296]
Over the weekend I visited a local hardware store to enquire about purchasing a line trimmer. This is the second time I've been to the store in the last month or so and on both occasions, I left disappointed without making a purchase. I’ve talked to two salespeople now and neither one had enough product knowledge to make a clear recommendation that would solve my problem.
What I need is for someone to understand my needs, talk me through a few viable options and make a recommendation on which option to go with. I want to feel confident that I’m making the right decision before I spend $500.